Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect information you provide directly, such as your name, email, phone number, and any details you share when registering, booking a session, journaling, or contacting us. Anonymous features are designed so that no identifying information is required or stored.
2. How We Use Your Information
We use your information to provide our services, match you with counselors or programmes, respond to your enquiries, send important updates, and improve our platform. We do not sell your personal information to third parties.
3. Confidentiality of Support Conversations
Conversations with counselors, mood logs, and journal entries are treated as strictly confidential and are only accessible to you and, where applicable, the counselor supporting you. Aggregate, de-identified data may be used to improve our services and report on impact.
4. Data Security
We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, or disclosure. No system is perfectly secure, and we continuously work to strengthen our protections.
5. Sharing of Information
We may share information with trusted service providers who help us operate the platform (such as payment processors for donations), or when required by law. We never share identifiable mental health information without your consent, except where required to prevent serious harm.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also close your account, after which we will delete or anonymise your personal information in line with our retention obligations.
7. Contact Us
If you have questions about this policy or how your data is handled, please contact us.